Terms of Service
Effective Date: June 20, 2026
Independent Service Provider; No Brand Affiliation. Limelight Technology LLC is an independent appliance repair service provider. We are not affiliated with, authorized by, endorsed by, certified by, or sponsored by any appliance manufacturer or brand. All manufacturer and brand names, model names, logos, and trademarks are the property of their respective owners and are used solely for identification and descriptive purposes (nominative fair use). Any reference to a brand indicates only that we offer independent repair services for that brand's products. This applies to all brands, without exception.
Limelight Technology LLC is registered with the California Bureau of Household Goods and Services (BHGS) as a Major Appliance Repair service dealer, Registration No. 51443.
These Terms of Service (the "Terms") form a legal contract between you ("you" or "your") and Limelight Technology LLC and its owners, members, affiliates, and subsidiaries (together, "Limelight," "we," "us," or "our"). These Terms apply each time you access this website, request, schedule, or receive our services, or use any associated webpages, portals, forms, features, and content (collectively, the "Services").
IN PARTICULAR, THESE TERMS CONTAIN A BINDING ARBITRATION PROVISION AND A CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS, INCLUDING WAIVING YOUR RIGHT TO A COURT HEARING, A JURY TRIAL, AND PARTICIPATION IN ANY CLASS ACTION. PLEASE READ THE "DISPUTE RESOLUTION; ARBITRATION" SECTION BELOW CAREFULLY.
IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT ACCESS OR USE THE SERVICES, AND DO NOT SCHEDULE OR ALLOW SERVICE. We may revise these Terms from time to time and will post the revised Terms with a new Effective Date. Your continued use of the Services, or your scheduling or acceptance of service, after changes are posted constitutes acceptance of those changes.
Acceptance of These Terms
It is your responsibility to read and understand these Terms at the time of scheduling and before allowing our technician to begin service. Scheduling service with us, or allowing our technician to begin service, constitutes your full and knowing acceptance of these Terms. You represent that you are at least 18 years of age and have authority to enter into these Terms. If you request service on behalf of another person, a household, or an organization, you represent that you are authorized to bind that party, and that party is also bound by these Terms.
Estimates and Authorization
Repair charges are not based on an hourly rate. They reflect many factors, including complexity, difficulty, risk, required tools, training, and supplies. Any estimate we provide is an estimate only and may change if additional or underlying issues are discovered. Our technicians cannot reduce or modify charges previously agreed upon; they may add charges if additional services are requested or required. We will not perform work that exceeds an authorized amount without your authorization. Due to the complexity of some appliances, certain underlying problems cannot be identified until an initial repair is performed; in that event, a revised diagnosis and estimate will be provided for your approval before further work.
Service Call and Diagnostic Fee
For a Service Call (also called a "Diagnostic Call" or "Inspection Call"), the appliance must be installed and accessible to the technician. The Service Call fee is $99 per appliance and covers the trip to your location, the initial inspection, the diagnosis, and a written estimate of repair. A discounted Service Call fee may apply to additional appliances at the same visit (see Multiple Appliances). The Service Call fee is non-refundable. If you approve the repair, the Service Call fee is applied toward the total cost of the repair.
  • If the technician cannot duplicate the reported problem, or the appliance is found to be operating properly ("No Problem Found"), you remain responsible for the Service Call fee.
  • If the problem is intermittent and not present at the time of the visit, it may not be diagnosable, and you remain responsible for the Service Call fee.
  • If the problem is or may be caused by a source other than the appliance itself (for example, electrical supply, plumbing, or installation), the technician may recommend examination by an outside trade contractor. You are solely responsible for the cost of any outside contractor and remain responsible for our Service Call fee.
  • If access to the unit requires additional work, additional fees may apply for that work.
  • For locations more than 50 miles from our place of business, an additional trip fee may be included in the cost to cover the extended distance.
  • If a Service Call fee is unpaid, we reserve the right to withhold detailed diagnostic information, repair costs, and parts information until payment is made.
Multiple Appliances
We frequently schedule appointments for customers with multiple appliances. At our discretion, a discounted Service Call fee may apply to each additional appliance. All other Service Call terms apply. Our technicians cannot inspect, evaluate, discuss, or "look at" any appliance without first documenting it and charging the applicable Service Call fee.
Repairs and Parts
Replacement parts carry only the manufacturer's warranty, which is typically 30 to 180 days depending on the manufacturer. Parts are subject to availability from the manufacturer, and we cannot guarantee the time required to obtain them. If you supply your own parts, we provide no warranty whatsoever on those parts or on the labor associated with installing them, and we are not responsible for any resulting damage or failure.
Limited Workmanship Warranty
Labor on the specific repair we perform is warranted for one hundred eighty (180) days from the date of service, subject to the limitations below. This warranty is non-transferable and applies only to the original customer at the original service address. Your sole and exclusive remedy under this warranty is re-performance of the affected labor; we are not obligated to provide any refund or replacement. This is our sole and exclusive warranty.
  • The warranty is void if any additional work, inspection, or service is performed by a third party, or if damage is caused by a third party, the customer, misuse, or external conditions.
  • The warranty is void if you choose not to repair the appliance as diagnosed.
  • There is no warranty against additional or more extensive repairs, against other problems that may arise on the same appliance (even with seemingly identical symptoms), or against any incidental or consequential damage.
  • Repair charges (excluding parts still under the applicable warranty period) will apply if work is needed beyond the warranty period or if the warranty is void.
Intermittent Conditions
There is no labor warranty on any appliance with an intermittent problem. Because an intermittent problem is not always present, it cannot reliably be traced; it can only be traced while the problem is actually occurring.
Electronic Components and Power Surges
Warranty coverage does not apply to electronic components, or to labor associated with their installation, where failure is caused by power surges, voltage fluctuations, or unstable electrical supply. These conditions can damage sensitive electronics and are beyond our control. We recommend installing a surge protector to reduce risk; however, a surge protector does not guarantee protection from all electrical irregularities.
Customer Responsibilities and Assumption of Risk
To allow us to perform service safely, you agree that you are responsible for the following, and you assume the risks described:
  • You own, or are authorized to request service on, the appliance, and you are authorized to permit access to the premises.
  • Providing safe, clear, and lawful access to the appliance and a safe work environment, including functioning utilities as needed for testing.
  • Securing children and pets away from the work area.
  • Disclosing any known hazards or defects at the premises (for example, electrical, plumbing, structural, or pest issues).
  • Removing or protecting valuables, fragile items, and personal property near the work area.
  • Any pre-existing damage, defects, code violations, improper prior installation, or conditions not caused by our technician. We are not responsible for these.
Fragile or Aged Components
You acknowledge that appliances and their components may be old, worn, brittle, corroded, rusted, or improperly installed, and that such parts can crack, break, seize, or fail during the normal course of inspection or repair despite the exercise of reasonable care. You assume the risk of such failures. To the fullest extent permitted by law, we are not liable for damage to or failure of pre-existing aged, worn, or defective components that occurs in the ordinary course of service.
Perishables and Food Spoilage
For any refrigeration or related service, you are solely responsible for removing, storing, and protecting food and other perishable or valuable contents before and during service. We are not liable for any food spoilage, loss of contents, or related damages arising from the service, the diagnosis, the need to power down equipment, or the time required to obtain parts.
Waiver of Damages When Moving an Appliance
You understand that moving an appliance carries inherent risk, including risk of damage to the appliance itself and to surrounding areas, including but not limited to flooring, cabinetry, walls, and countertops. You acknowledge that the technician is not required to move the appliance. In exchange for the technician's willingness to do so, you knowingly and voluntarily agree to hold harmless both the technician and Limelight from any and all liability for any damage that may occur in connection with such movement.
Waiver of Damages When Lifting a Glass or Ceramic Cooktop
You understand that lifting a glass or ceramic cooktop surface to access components beneath it carries an inherent risk of breakage. The surface is attached with strong adhesive, and separation without fracturing is not always possible. While the technician will exercise due care, you acknowledge that the technician and Limelight do not accept responsibility for this risk. You knowingly and voluntarily agree that all such risk is your own, and you agree to hold harmless and release Limelight, its owners, agents, and employees from any and all such liability. By allowing the technician to proceed, you waive any contrary claim.
Hazardous Conditions; Right to Decline or Stop Work
If, in our judgment, conditions are or may be unsafe (for example, gas leaks, faulty or unsafe wiring, water damage, mold, asbestos, pests or infestation, or biohazards), we may decline to begin, or may stop, service at any time. We are not responsible for any such conditions or for remediation, and you remain responsible for payment for work already performed and for the Service Call fee. We do not perform hazardous material remediation.
Appointment Windows
Appointment dates and time windows are estimates only and are not guaranteed. We are not liable for any losses, damages, or expenses arising from delays, rescheduling, or missed windows.
Cancellations and No-Shows
When you schedule service, we reserve a technician's time for your location and lose the opportunity to serve other customers if you cancel late. We may also incur shipping, handling, and parts costs for an approved repair. You agree to pay any shipping and handling costs and the cost of any nonreturnable parts. We reserve the right to charge an amount equal to 100% of the Service Call fee for any appointment missed, canceled, or changed by you without at least 8 hours' notice, unless otherwise mutually agreed.
Payment Terms
Payment is due upon completion of service unless other arrangements have been agreed in writing. Acting either for yourself or for the party listed on the electronic or paper work order, you agree to pay, where applicable: any unpaid balance upon completion; the maximum interest allowed by law and service charges on any past-due balance; a $30 fee if a check or card is not honored by the bank; necessary handling and return charges for an untimely cancellation; and any necessary collection costs, including reasonable attorney's fees. You authorize us and any applicable third-party payment processor to charge your selected payment method. You are responsible for the accuracy of your payment information and for all applicable taxes (excluding taxes on our net income). Unless stated otherwise, all amounts are in U.S. dollars. Payment obligations survive completion or termination.
No Refunds
Except as expressly stated by us in writing at the time of purchase, or as required by applicable law, all purchases are final, with no refunds, credits, or cancellations.
Manufacturer, Extended Warranty, or Service Contract Repairs
We may perform work on an appliance that is covered by a manufacturer's warranty, extended warranty, or service contract. Such repair is performed for consideration paid by you. You agree that you are responsible for paying for the repair and for seeking any reimbursement from the manufacturer, extended warranty provider, or service contract company. You agree to remain personally responsible for the cost of the repair if the manufacturer, extended warranty provider, or service contract company fails to pay any portion for any reason, and to remit such charges promptly, together with reasonable collection costs, including attorney's fees. Having been advised that the technician will use reasonable care, you release Limelight and its successors, past, present, and future owners, members, officers, directors, agents, employees, technicians, insurers, and assigns from any and all liability, of any kind, arising out of or in the course of repairs performed by Limelight, its agents, or its employees, to the maximum extent permitted by law.
Call Recording and Communications Consent
You consent that calls to or from us may be monitored and recorded for quality, training, scheduling, and record-keeping purposes. By submitting your phone number, you agree that we may contact you by phone call and text message regarding your service, including scheduling, confirmations, and reminders, which may be sent using automated technology. Message and data rates may apply, and message frequency may vary. Reply STOP to opt out of texts, or HELP for assistance. Consent to receive marketing or promotional messages is not a condition of purchasing any services. You may unsubscribe from marketing emails at any time. You agree that electronic communications from us satisfy any legal requirement that notices be in writing.
Electronic Signature Consent
You agree that your electronic signature is the legal equivalent of your manual signature. Your use of a keypad, mouse, touchscreen, or similar action to indicate agreement, acceptance, consent, or authorization constitutes your signature, acceptance, and agreement as if signed by you in writing. No third-party certification is necessary to validate your electronic signature or the enforceability of any resulting contract.
Photos and Media Consent
You consent that we may take photographs or video of the appliance and work area before, during, and after service for documentation and quality purposes. You grant us a license to use such media, in anonymized form that does not identify you, for our internal records, training, and marketing.
Submissions
Information, photos, or other materials you provide to us ("Submissions") may be used by us to provide, document, and improve our Services. You represent and warrant that you have all rights necessary to provide each Submission and that each Submission complies with applicable law and does not infringe the rights of any third party. We may use and share data that has been aggregated or anonymized so that it does not identify you, for any lawful purpose, and we own all rights to such aggregated or anonymized data. We have no obligation of confidentiality with respect to Submissions and are not responsible for them.
DISCLAIMER OF WARRANTIES
EXCEPT FOR THE LIMITED WORKMANSHIP WARRANTY EXPRESSLY STATED ABOVE, THE SERVICES AND THIS WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY LAW. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. NOTHING IN THIS SECTION AFFECTS ANY NON-WAIVABLE RIGHTS YOU HAVE UNDER APPLICABLE LAW.
LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL LIMELIGHT, OR ITS OWNERS, MEMBERS, EMPLOYEES, TECHNICIANS, AGENTS, OR INDEPENDENT CONTRACTORS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, RELIANCE, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF USE, LOSS OF DATA, LOSS OF BUSINESS, LOSS OF REVENUES, LOSS OF PROFITS, OR LOSS OF GOODWILL, EVEN IF SUCH DAMAGES WERE FORESEEABLE OR WE WERE ADVISED OF THEIR POSSIBILITY.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE AMOUNTS YOU ACTUALLY PAID TO US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM. FOR ANY CLAIM ARISING SOLELY FROM USE OF THIS WEBSITE WHERE NO AMOUNT WAS PAID, OUR TOTAL LIABILITY SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS (USD $100.00).
THESE LIMITATIONS APPLY REGARDLESS OF THE FORM OF THE CLAIM (WHETHER IN CONTRACT, NEGLIGENCE, STATUTE, OR OTHERWISE) AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY. NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR GROSS NEGLIGENCE, FRAUD, OR WILLFUL MISCONDUCT. WHERE A JURISDICTION DOES NOT PERMIT SOME OF THESE LIMITATIONS, THEY APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.
Your Insurance Is Primary
For any claim of damage to your real or personal property, you agree to look first to your own homeowner's, renter's, or property insurance. This provision does not waive any liability that cannot be waived under applicable law.
No Personal Liability
The Services are provided by Limelight Technology LLC. To the fullest extent permitted by law, your sole recourse for any claim arising out of or relating to the Services or these Terms is against Limelight Technology LLC, and no individual owner, member, officer, employee, technician, agent, or independent contractor of Limelight shall have any personal liability to you.
Indemnification
You agree to indemnify, defend, and hold harmless Limelight and its owners, members, employees, technicians, agents, and independent contractors from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorney's fees) arising out of or relating to: your breach of these Terms; your misrepresentation; the condition of your premises or property; your Submissions; your violation of any law or the rights of any third party; or any claim brought by a third party in connection with services you requested. We may assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate.
Website Use
This website and its content (text, graphics, logos, images, and software) belong to Limelight or its licensors and are protected by law. You receive a limited, revocable, non-transferable permission to use the website for its intended purpose. You shall not: use the website for any unlawful, fraudulent, or harmful purpose; copy, scrape, data-mine, crawl, or use bots to extract content; use the website or its content to train or improve any machine learning or artificial intelligence system; reverse-engineer or probe the security of the website; or remove or alter any proprietary notices. We retain all rights not expressly granted.
Third-Party Links and Services
Certain features may be delivered by third-party providers, and information you submit may be shared with the applicable provider subject to our Privacy Policy. References or links to third-party products, services, or names do not constitute our endorsement, and we make no representation or guarantee regarding them. WE DISCLAIM RESPONSIBILITY AND LIABILITY FOR ANY THIRD-PARTY MATERIALS, PRODUCTS, OR SERVICES, AND FOR ANY DEALINGS BETWEEN YOU AND ANY THIRD PARTY.
Data Privacy
Use of the Services may require you to provide personal information, including your contact information. Please review our Privacy Policy, available on this website, for how we collect, use, and protect personal information.
Dispute Resolution; Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Informal Resolution First. Before initiating arbitration, you agree to first contact us at the email address below with a written description of your claim, and to allow us 30 days to attempt to resolve it informally. Many disputes can be resolved this way.
If the dispute is not resolved, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved exclusively by final and binding arbitration, rather than in court, except as stated below. The Federal Arbitration Act governs the interpretation and enforcement of this provision. The arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, before a single neutral arbitrator. California law governs the substance of any dispute. The arbitration shall take place by videoconference or in the county of your residence, or as the AAA rules require. The arbitrator's award may be entered in any court of competent jurisdiction.
YOU AND LIMELIGHT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. YOU WAIVE ANY RIGHT TO A JURY TRIAL. If this class action waiver is found unenforceable as to a particular claim, then that claim shall proceed in court, but the remainder of this arbitration provision shall remain in effect.
Notwithstanding the above, either party may bring an individual claim in small claims court, and either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information.
Time to Bring a Claim
To the fullest extent permitted by law, any claim arising out of or relating to the Services or these Terms must be filed within one (1) year after the claim arises; otherwise, it is permanently barred.
Governing Law and Venue
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. For any matter not subject to arbitration, the exclusive venue shall be the state or federal courts located in Santa Clara County, California, and you consent to their jurisdiction.
Independent Contractor Relationship
Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and Limelight.
Force Majeure
We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, weather, fire, labor disputes, supplier or parts shortages, utility or network failures, governmental action, or other force majeure events.
Term, Termination, and Suspension
These Terms take effect when you first use the Services and continue while you use them. We may deny access, suspend, or terminate your access to the Services at any time, with or without notice. Upon termination, all permissions end and you must stop using the Services. The following provisions survive termination: payment obligations, warranty limitations, disclaimers, limitation of liability, no personal liability, indemnification, dispute resolution, time to bring a claim, governing law, and any provision that by its nature should survive.
General
If any provision of these Terms is found invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full effect. Our failure to enforce any provision is not a waiver of it. You may not assign or transfer these Terms without our prior written consent; we may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets. These Terms create no third-party beneficiary rights, except that the individuals released or protected above may enforce the provisions that benefit them. Section headings are for convenience only and do not affect interpretation. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Limelight regarding the Services and supersede any prior agreements. No oral statement modifies these Terms.
Contact Us
For questions about these Terms, contact us:
Limelight Technology LLC
Email: limelighttech.official@gmail.com
Address: 2935 Paseo Robles Ave, San Martin, CA 95046